Making Finance Simpler and More Inclusive

The second quarter of 2025 confirmed FinClub’s ongoing efforts to make credit more accessible and easier to use. The period saw a sustained pace of new loans, the
introduction of a new digital onboarding tool and continued interest from both borrowers and lenders.

Sustained Lending Performance and Platform Activity

Since its launch, the platform has facilitated over Rs 180 million in loans. FinClub has established itself as a major player in alternative finance with a growing base of borrowers using the platform every month. This is supported by the increasing number of applications. As at 30 May 2025, total loan applications received through the platform approached Rs 1.5 billion. 

Launch of FinChat: Making Borrowing and Lending More Accessible and Seamless

A key highlight of the quarter was the launch of FinChat, FinClub’s new digital onboarding channel. Accessible via WhatsApp, it allows both borrowers and lenders to begin their journey seamlessly: from mobile chat, to laptop, to in-branch support when needed.

By eliminating traditional paperwork and offering a mobile-first experience, FinChat expects to lower drop-off rates and improve access to credit and investment tools. The tool was introduced to the public during DITEX 2025, where it drew strong attention from visitors, investors and professionals. The launch attracted initial interest, with nearly 50 scans recorded over the three-day event and many attendees engaged directly with the demo version on site. Since its launch, we have received over 520 application requests, confirming early traction and strong market interest.

Beyond simplifying the borrowing process, FinChat also offers a new entry point for prospective lenders, especially those unfamiliar with investment platforms. By making onboarding easier and more immediate, it supports FinClub’s broader ambition: to democratise investment and make it accessible to more people across Mauritius.

Building Financial Awareness Through Strategic Media Engagement

During this quarter, FinClub participated in a media workshop hosted by MAFH in collaboration with Media Trust, aimed at promoting financial literacy and bridging the gap between innovation and public understanding. Riken Toocaram, Head of Marketing and Business Growth, shared insights on fintech’s role
in expanding credit and investment access in Mauritius. The session also highlighted the importance of clear and responsible media communication in improving financial awareness among the wider population.

As part of the discussion, FinClub illustrated how its peer-to-peer lending platform and AI powered multilingual chatbot are actively reshaping financial inclusion by offering broader and fairer access to financial services. These innovations address common barriers such as high banking costs, lack of collateral and limited financial education, especially among underserved communities.

A key objective of the session was to help the media understand what fintech truly is, how it is evolving and in what ways it is transforming traditional lending practices. FinClub demonstrated how digital lending platforms are making credit faster, more flexible and more accessible by removing paperwork, shortening approval times and enabling mobile first interactions. The workshop also explored how the adoption of digital tools, from mobile apps to automated customer support, is changing how people engage with money in their daily lives.

Riken Toocaram emphasized the real-world impact of these tools, including rapid access to unsecured loans for individuals and small businesses, user-friendly digital onboarding and ongoing support available in English, French and Creole. These efforts are not only modernizing the financial experience but also building trust among segments of the population traditionally left behind.

The workshop further shed light on Mauritius’ evolving regulatory landscape, which has supported fintech innovation through sandbox licenses, peer-to-peer lending rules and other enabling frameworks. This regulatory momentum has helped create a safer, more inclusive financial environment for both borrowers and investors.

By aligning digital technology with human-centric design and transparent communication, FinClub reaffirmed its commitment to making finance more accessible, more inclusive and more empowering for every Mauritian.